Account Deletion

1. In-App Deletion Path

You can delete your Lueurly account in the app:

Settings -> Delete Account

The app sends the deletion request to `POST /users/me/delete`.

2. What Is Deleted

Account deletion erases account data and remaining content associated with your account, including account profile data, messages, exclusive media, pact-related account data where deletion is allowed, contact-sync hashes, friend and block data, device sessions, and preferences.

Some content may also be removed from active storage because it is exclusively associated with your account.

3. Limited Exceptions

Some records may be retained briefly where required for security, legal compliance, subscription verification, payment dispute handling, abuse prevention, or audit integrity. The retention periods are described in the Data Retention Policy:

• burn-after-read content cleared within 1 hour after read and expiry;
• contact hashes 90 days;
• GPS coordinates 90 days;
• login attempts 30 days;
• audit logs 180 days;
• web access logs 14 days;
• application logs 30 days;
• database backups 30-day rolling.

4. If You Cannot Access the App

If you cannot access the app, email [email protected] from the email address associated with your Lueurly account and request account deletion. We may ask for information needed to verify that you control the account.

5. After Deletion

Deletion is intended to be irreversible. You may lose access to messages, pact records, Premium entitlement state inside Lueurly, friends, settings, and exports. Apple subscription management remains handled by Apple; deleting your Lueurly account does not necessarily cancel an active App Store subscription. Cancel subscriptions in your Apple Account settings.

This document is the legally binding version. Translations are provided for convenience only; in case of conflict, the English version prevails.