Account Deletion

1. In-App Account Deletion

You may request deletion of your Lueurly account through the in-app account deletion control currently located at:

Settings -> Delete Account

When you use that control, Lueurly records and processes your deletion request through its internal account-management systems. We may require reasonable authentication or other verification before completing a deletion request in order to protect against unauthorized account deletion.

2. What Is Deleted

Account deletion deletes or anonymizes account data and remaining content associated with your account, including account profile data, messages, exclusive media, pact-related account data where deletion is allowed, contact-sync hashes, friend and block data, device sessions, push tokens, preferences, pending scheduled sends, drafts, and Premium-dependent configurations tied to the deleted account.

Some content may also be removed from active storage because it is exclusively associated with your account.

3. Limited Exceptions

Some records may be retained where reasonably required for security, legal compliance, subscription verification, payment dispute handling, abuse prevention, dispute resolution, legal claims, or audit integrity. The normal retention periods are described in the Data Retention Policy:

• burn-after-read content cleared within 1 hour after read and expiry;
• contact hashes 90 days;
• pact signing audit GPS coordinates 90 days;
• login attempts 30 days;
• audit logs 180 days;
• web access logs 14 days;
• application logs 30 days;
• database backups 30-day rolling.

4. If You Cannot Access the App

If you cannot access the app, you may submit a verifiable deletion request by emailing [email protected] from the email address associated with your Lueurly account. We may request information reasonably necessary to verify account ownership, authenticate the request, prevent fraud or abuse, and protect the security of the account.

5. After Deletion

Deletion is intended to be irreversible. You may lose access to messages, pact records, Premium entitlement state inside Lueurly, friends, settings, and exports. Apple subscription management remains handled by Apple; deleting your Lueurly account does not necessarily cancel an active App Store subscription. Cancel subscriptions in your Apple Account settings.

Any pending scheduled message, future delivery, Premium-only setting, Light Up Together (Sync Open) configuration, Fading Light (burn-after-read) configuration, Trusted device binding (device-bound) configuration, anonymous-message setting, Keepsake (pact) audit setting, or other account-tied future action may be cancelled, disabled, deleted, anonymized, or not delivered after account deletion, except where Lueurly is required by law to retain a limited record.

The official version and controlling language of this document are governed by Section 27 of the Lueurly Common Terms of Use.