Community Guidelines

1. Scope

These Community Guidelines apply to all content and conduct in Lueurly, including messages, voice, photos, replies, chat threads, Keepsake (pact) content, signatures, reports, profile information, Anonymous messages, Light Up Together (Sync Open) interactions, and any other user-generated content.

Lueurly is for adults only. Users must be at least 18 years old.

2. Prohibited Content and Conduct

You may not create, send, request, upload, promote, or encourage:

• harassment, bullying, threats, stalking, blackmail, intimidation, or abuse;
• hate, dehumanization, extremist content, or attacks based on protected or vulnerable characteristics;
• sexual exploitation, non-consensual intimate content, sexual coercion, or image-based abuse;
• child sexual abuse material, sexualization of minors, grooming, or any child exploitation;
• graphic violence, credible threats, self-harm encouragement, or instructions for violent wrongdoing;
• fraud, scams, phishing, impersonation, deception, spam, or manipulative schemes;
• doxing, unauthorized sharing of private information, or privacy invasion;
• malware, credential theft, exploit instructions, automated scraping, or security bypass;
• unlawful goods, services, transactions, or instructions;
• copyright infringement or other intellectual-property violations;
• content designed to evade reports, blocks, moderation, subscriptions, payment systems, or safety controls.

3. Anonymous Messages

Anonymous messages may hide the sender from the recipient, but anonymity is not impunity. Lueurly retains identifying information, including account, device, IP, and audit metadata, to investigate abuse, enforce these Guidelines, comply with law, and respond to valid law-enforcement requests.

Recipients may disable anonymous messages where the app provides that setting and may block users.

4. Reports, Blocking, and Bans

Users can report objectionable content and block abusive users in the app. Reports may include a reason, note, and relevant content or metadata needed for review.

Lueurly aims to review reported objectionable content within 24 hours and will use commercially reasonable efforts to respond promptly, prioritizing reports involving safety threats, child exploitation, non-consensual intimate content, fraud, or severe abuse. Where a report is substantiated, Lueurly may remove violating content and suspend, restrict, or ban the violating account.

For severe abuse, safety threats, child exploitation, fraud, or repeated violations, Lueurly may act without prior notice.

5. CSAM Zero Tolerance

Lueurly has zero tolerance for child sexual abuse material, child sexual exploitation, grooming, or sexualization of minors.

Moderation may depend on user reports and manual review of reported content or metadata. If Lueurly becomes aware of apparent CSAM or child exploitation, Lueurly may preserve relevant information, terminate accounts, report to the National Center for Missing & Exploited Children (NCMEC) under 18 U.S.C. §2258A where applicable, and cooperate with law enforcement.

6. Underage Users

Lueurly is not for minors. If Lueurly learns that a user is under 18, Lueurly may suspend, disable, terminate, delete, or anonymize the account and related data as appropriate and as permitted or required by law.

Do not use Lueurly to contact, groom, solicit, exploit, or endanger minors.

7. Enforcement

Depending on severity and context, Lueurly may warn users, remove content, restrict features, block delivery, disable anonymous messaging, suspend accounts, ban accounts, preserve evidence, or disclose information to law enforcement where legally appropriate.

Attempts to evade enforcement, including creating new accounts after a ban, may lead to further restrictions.

8. Contact

For reports, safety concerns, intellectual-property issues, or appeals, contact:

[email protected]

9. Account Restriction Standards

Based on reports and our review, Lueurly may restrict an account that violates these Guidelines or applicable law, including temporarily suspending the ability to send messages and use in-letter chat, or permanently disabling the account. Typical measures may include a first-violation sending suspension of about 3 days, a repeat-violation suspension of about 7 days, and longer restrictions for severe harassment or threats. Conduct that is unlawful or involves child sexual abuse or exploitation (CSAE), sexual exploitation, or non-consensual intimate imagery may result in permanent account termination, preservation of relevant evidence, and reports to the National Center for Missing & Exploited Children (NCMEC), law enforcement, or other competent authorities where required or permitted by law. During a sending suspension, you can still receive and read messages unless the account is disabled or access is legally or operationally restricted. Lueurly applies these measures at its reasonable discretion; actual periods may vary with the circumstances.

The official version and controlling language of this document are governed by Section 27 of the Lueurly Common Terms of Use.